Job Description
Roles and Responsibilities
- Knowledge and use of support systems and processes to professionally manage, track, document and effectively close service calls
- Hands-on troubleshooting and repair of field instruments.
- Assist customers with technical expertise.
- Adaptiveness to various industrial environment requirements
- Expertise in E+H Inventory Monitoring & Gamma solutions or Gas Analytics will be an advantage.
- Travel to customer plant locations for startup and service work
- Professional preparation for service visits (request type, tools, documentation, spare parts, SOP’s/Work Instructions, etc.)
- Provide training to customers on maintenance, repair, commissioning of Endress+Hauser instrumentation
- Root cause problem analysis & resolution on site using personal as well as internal expertise
- Is responsible for quality, complaint management, safety, health and environmental aspects within his/her competencies.
- Behaves according to our vision, mission and credo. Follows E+H Code of Conduct.
Qualifications
- Experience required: 10+ years’ experience.
- Bachelors/Associate Degree in Technical Field.
- Experience Microsoft Office.
- Field Experience (Mandatory)
- Instrumentation training (Preferred)
- Safety credentials (Preferred)
Personal attributes
- strong technical aptitude.
- taking initiative and ownership for his topics
- assertiveness
- willingness to travel
- ability to abstract and concretize
- Good communication skills and work ethics.
- Understand and ownership of intrinsic aspects of after sales in terms of responsiveness