Technical Support Engineer

Full Time
Job Description

Assisting in the tendering process by ensuring accurate and competitive bids. Offering technical support to internal teams and external clients, aiding in clarifications, and facilitating a smooth transition from tender submission to project execution.

Key Accountability Areas

Inquiry Handling and Costing:

  • Handle incoming inquiries efficiently.
  • Examine RFQs and generate cost estimates using standardized processes and tools.

Offer Submission Compliance:

  • Ensure timely clarification for improved clarity in offer submissions.
  • Verify that offer submissions follow all necessary details.
  • Participate in negotiations during the bidding stage to secure the best offers from suppliers.

Techno-Commercial Offer Preparation:

  • Prepare a detailed Techno-Commercial Offer.
  • Examine customer purchase orders and authorize them based on the authority matrix.

Project Execution and Modification:

  • Review and prepare modifications and service offers during project execution in collaboration with the service offer team.
  • Coordinate with all relevant functions (Design, supply chain, project management, account, etc.) to control project budget and delivery.

Cost Control in Production Process:

  • Implement cost control measures in the production process using ERP systems for routing, process release, and overall cost management.

Customer Support:

  • Support Sales Engineers during customer negotiations and deal closures.
  • Assist Marketing Engineers with technical clarifications to secure technical submittal approval and attend customer meetings if required.
  • Support customers (clients, consultants, and contractors) with all technical aspects at all project stages.

Role Accountability

HR Proficiency

  • Training of sub-ordinates and forming a team to get the work effectively achieved.
  • Provide leadership, coaching, and direction to subordinates in all aspects of their work.
  • Delegate sub-ordinates in each respective assignment.
  • Ensures fair distribution of tasks to maintain morale, motivation of subordinates.


  • Perform the planned activities to meet the operational and development targets as per delivery schedules.
  • Utilize resources effectively to achieve objectives within efficient cost and time.
  • Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
  • Problem-solving
  • Resolve any related problems arise and escalate any complex operational issues.


  • Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
  • Business Process Improvements (Effectiveness)
  • Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.


  • Comply to related policy & procedures and work instructions.


  • Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Bachelor Degree in Electrical Engineering

Work Experience

2 to 5 Years

Technical / Functional Competencies

Oral/Written Communications
Requests for Proposals
Feasibility/Cost/Benefits Analysis
Business Acumen