Job Description
Join our Digital Industries as the Senior PCS 7 Service Engineer in Al-Khobar and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
You‘ll make an impact by
As a Senior PCS 7 Service Engineer at Siemens’ Digital Industries Customer Services division, you will play a pivotal role in providing advanced support and expertise to our clients using Simatic PCS 7 systems. With a focus on water, oil, and gas, and petrochemical industries, your extensive experience in Simatic PCS 7 and industry-specific knowledge will contribute to the success of our customers’ complex automation solutions.
- Technical Expertise: Possess a deep understanding of Simatic PCS 7 systems, including configuration, troubleshooting, and optimization, and provide advanced technical support to customers.
- Industry-Specific Knowledge: Leverage your experience in water, oil, and gas, and petrochemical industries to understand the unique challenges and requirements of these sectors and provide tailored solutions.
- Customer Service Excellence: Ensure the highest level of customer satisfaction by addressing complex issues, optimizing PCS 7 systems, and exceeding customer expectations.
- Service Operations Support: Collaborate with the service operations team to address PCS 7-related service requests, incidents, and escalations and meet service level agreements (SLAs).
- Problem Resolution: Independently resolve intricate customer issues related to PCS 7 systems and provide guidance to less experienced engineers when needed.
- Documentation and Reporting: Maintain detailed records of PCS 7 service activities, including configurations, installations, and resolutions. Prepare technical reports for management and customers.
- Training and Development: Assist in training and mentoring less experienced engineers, sharing your expertise in PCS 7 systems and industry-specific knowledge. Technical Training: Stay current with Siemens products and services, attend relevant training sessions, and keep up-to-date with industry advancements.
- Collaboration: Work closely with customers and cross-functional teams to identify opportunities for system improvements and performance optimization.
- Safety: Promote a safety-first culture, ensuring that all safety protocols are followed in the context of PCS 7 service activities.
Your success is grounded in
- Bachelor’s degree in a relevant engineering field (e.g., electrical, automation, or related discipline).
- A minimum of 5-10 years of hands-on experience in Simatic PCS 7 systems is a must.
- Extensive experience in the water, oil, and gas, and petrochemical industries.
- Profound technical knowledge of Siemens Simatic PCS 7 systems, including configuration, troubleshooting, and optimization.
- Strong problem-solving and communication skills.
- Ability to work independently and under pressure, meeting deadlines and exceeding customer expectations.
- Strong organizational and analytical skills.
- Commitment to safety and quality standards.
You’ll benefit from
- 2 to 3 days of mobile working per week as a global standard.
- Diverse and inclusive culture.
- An environment where everyone can bring their whole self and feel a sense of belonging.
- the foundation to develop personally and professionally.
- Extraordinary variety of learning & development opportunities
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