Job Description
Responsibilities
including but not limited to:
– Budget monitoring support (SFDC )
– Team communication and support (mainly between Internal – External Sales – Logistics – Controlling)
– Activity monitoring and follow-up (E+H Online Shop: Requesting special Sales Factors – Monitoring margins, risk management, entering orders, , SFDC…, calling customers for visits and quote follow up
– Process improvement.
– Complaint management through SFDC.
– Participating in preparation of documentation SOP’s/Work Instructions, etc…
– Provide feedback to Sales team to report potential opportunities to sell E+H products/solution
– Continuously develop and feed customer database in SFDC to reach high level quality of data.
-Coordination for marketing activities while having support from M team.
– Preparation of single quotation with instructions of Internal Sales (if needed)
-Managing portals of customers and respond timely to raised queries.
-Completing registration process of new customers.
-Managing info. Email and respond to customers in timely manner.
– Acting according to our vision and mission. Follows our Code of Conduct.
– Adherence and respect of customer, local, E+H laws, regulations and procedures related to Health, Safety & Environment.
Education & Experience Required
– Bachelor of administration – commercial or equivalent
– 1 to 3-year experience in sales administration
– knowledge of industrial business environment
– Experience with MS Word, MS Excel and computing tools
Advantageous
– Knowledge in support and sales services
– Experience with Outlook and Microsoft Office Environment, SFDC and SAP is a plus
– Fluent in English & Arabic knowledge is an advantage
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