Project Management Support Senior Officer

Full Time
  • Amman, Jordan
  • Post Date: April 18, 2024
  • Apply Before: September 6, 2024
Job Description

UNOPS facilitates the effective execution of development, humanitarian, and peacebuilding initiatives globally on behalf of its partners.Our goal is to improve the capacity of the UN, governments, and other partners to effectively and sustainably manage infrastructure, projects, and procurement on behalf of those in need.Our mission is to promote sustainable implementation strategies while consistently meeting or exceeding the expectations of our partners while operating in some of the most difficult environments on the planet.UNOPS provides its clients with the logistical, technical, and management expertise they require, wherever they need it, with over 7,000 employees dispersed over 80 countries.Our ability to promptly respond to our partners’ needs while providing the advantages of economies of scale is made possible by our adaptable structure and worldwide reach.

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries. The Cities Alliance, which is based in Brussels, reports to UNOPS through ECR in Geneva, and implements programmes in Africa and other regions.

Background information – Job specific

The Cities Alliance is now preparing a new project in Jordan with a focus on heritage, women’s empowerment, and inclusive local governance. The programme will be implemented through procurement and HR, applying Cities Alliance’s specific approach to urban planning, gender mainstreaming and heritage preservation.  Against this background, the Cities Alliance is seeking a Project Manager based in Amman who will work directly under the supervision of the MENA Programme Manager, to maintain and strengthen relationships with implementing partners and local retainers in Jordan.

 Functional Responsibilities

1. Project Delivery and Performance

  • Develop, maintain and update implementation plan and relevant sub-plans such as Procurement Plan, HSSE Plan, Gender Action Plan etc.
  • Implement the approved plan (including the establishment of milestones) within tolerances set by the Project Implementation Documents.
  • Embed sustainability dimensions including social and gender inclusion, environmental and economic aspects into project life span.
  • Monitor any possible deviations from the plan and possible corrective action.
  • Manage the production of the required outputs, taking responsibility for overall progress and use of resources and initiating corrective action where necessary.
  • Ensure that quality of work packages and deliverables complies with the quality requirements defined in the Implementation Plan.
  • Liaise with any external suppliers or account managers.
  • Manage acceptance and delivery of work packages.
  • Monitor project progress ensuring that work packages are being executed properly.
  • Control project and work packages changes.
  • Accept goods, services or works delivered by suppliers.
  • Identify continuous improvement and lessons learned.
  • Identify, and anticipate in a timely manner, potential risks and issues and advises mitigating measures to senior management/ supervisor  so that maximum benefit to partner(s) and other stakeholders is achieved.
  • Identify and report to the supervisor potential business opportunities for UNOPS.

2. Procedures

  • Manage the reporting obligations defined in the Legal Agreement(s) and in the Implementation Plan.
  • Ensure maintenance of the project files and lessons learned are recorded.
  • Ensure the development and implementation of project financial management guidelines and control mechanisms, in conformity with UNOPS rules and regulations.
  • Manage budgets, cash flow and obligations to ensure that deliverables are met and payments to contractors and personnel are received on time.
  • Understand the unique structures of the UN and budget appropriately for personnel.
  • Manage expenditures against the budget (based on accurate financial reports).
  • For project closure purposes, provide a formal handover of the project to the closure manager.
  • Support project audit activities, including planning, preparation and coordination during the audits and follow up on audit observations/recommendations.
  • Prepare and issue regular project and/or financial reports in accordance with Partner and UNOPS requirements for reporting.
  • Regularly review project status, evaluating performance criteria (scope, cost, schedule and quality).
  • Maintain diaries and progress reports as required by the organization’s standard procedures.
  • Provide routine oversight and analysis of delivery data within the dashboard system.
  • Ensure all project team members track and regularly update milestones and targets for the duration of projects’ life span.
  • The Project Manager is also responsible for the project producing a result capable of achieving the benefits defined in the Business Case.

3. Stakeholder engagement

  • Develop stakeholder profiles and facilitate the formulation of stakeholder engagement strategies.
  • Establish solid working relationships with the Project Board (Executive, Senior Users and Senior Suppliers), client and key stakeholders, providing advice and guidance on specific and general project management issues and where appropriate, institutional reform, rule of law and police related project support.
  • Enable the formulation of project communications plans. Coordinate internal project communications. Monitor the effectiveness of project communications.
  • Coordinate stakeholder engagement and communication, ensuring effective timing and interdependency management of communications. Ensure stakeholders are aware of project activities, progress, exceptions and are in a position to accept handover outputs.

4. Quality assurance

  • Work with internal stakeholders to ensure projects comply with audit requirements.
  • Work with procurement/purchasing staff to ensure effective interface with suppliers’ quality systems.
  • Work in accordance with all HSSE requirements, contribute to the continuous improvement of HSSE management at UNOPS and take action to address unsafe acts and conditions.
  • Coordinate quality reviews of project documents and deliverables.

5. Knowledge management and innovation

  • Encourage routine and effective capacity building activities are conducted in order to build the long-term and sustainable capacity of staff.
  • Actively interact with other Project Managers and the wider PM community to share case studies, lessons learned and best practices.
  • Contribute to the oversight of lessons learned procedures, ensuring that lessons learnt are shared in a timely and appropriate manner. Participate in the relevant Communities of Practice.
  • Research and logging of lessons learned throughout the project life span.
  • Provide feedback to Practice Groups on policy, supporting guidance with an aim towards continuous improvement of UNOPS policies.

 Education/Experience/Language requirements


  • Advanced university degree (Masters Degree or equivalent ) in urban development,  gender, social science or related disciplines with two years experience.
  • First Level University Degree (Bachelor’s Degree or equivalent) with additional 2 years of relevant experience may be accepted in lieu of masters degree.


  • Relevant experience is defined as experience in Project Management or Project Management support, preferably in the region.


  • Fluency in English and Arabic (written, oral) is required.
  • Knowledge of French is an asset


  • Willingness to travel across the country to visit project sites is required.(The position is based in Amman with frequent travel to Madaba).

 Additional Information

  • Please note that UNOPS does not accept unsolicited resumes.
  • Applications received after the closing date will not be considered.
  • Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
  • Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
  • We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
  • For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.