Logistics & Customer Service Manager

Application deadline date has been passed for this Job.
Job Description

Ecolab is seeking a Logistics & Customer Service Manager to be a self-directed achiever with the ability to wear many hats of operations management and lead a team of employees to improve safety, quality and productivity metrics. You will have the opportunity to lead various process improvement projects and participate with cross-functional teams on warehouse and network design initiatives.

What’s in it For You

  • Opportunity for a long-term career path that allows for exposure into all areas of the Ecolab’s supply chain.
  • Access to best-in-class resources, tools, and technology
  • Thrive in a company that values sustainability, drives a safety-focused culture and has been recognized as one of the most ethical companies in the world.
  • Comprehensive benefits packages in line with market and industry standards

What You Will Do


  • Implement the Service Parameters for the Warehouse and transport partners.
  • Improvements in the Customer delivery complaint resolution and prevention process.
  • Statutory Regulation compliance and system management especially for all imported regulated materials
  • Drive cost reduction and service efficiency projects.
  • Development and Implementation of warehousing and transport solutions commercially beneficial to the business.
  • Inventory Age/Mix/count integrity.
  • Operational and people safety.
  • Drive continuous improvements in service standards (SIFOT and DIFOT).
  • Work with business units in development of logistics solutions to customers.
  • Alignment of key corporate and regional logistics policies and processes.
  • Flawless execution for all import/export operations

Customer Service

  • Customer Support: Ensure timely and accurate resolution of customer inquiries, concerns, and complaints. Monitor the quality of customer interactions, including phone calls, emails, and live chats, to ensure excellent service standards are met. Handle escalated customer issues and provide guidance to team members when faced with complex situations.
  • Process Improvement: Continuously evaluate and improve customer service processes and procedures to enhance efficiency and customer satisfaction. Identify trends or recurring issues and work with cross-functional teams to implement solutions that address root causes. Collaborate with other departments, such as sales and operations, to optimize the customer experience.
  • Metrics and Reporting: Establish key performance indicators (KPIs) for the customer service department and regularly monitor and report on team performance. Analyze data and provide insights to senior management, identifying areas for improvement and implementing strategies to enhance customer satisfaction and retention.
  • Cash and Liquidity: Establish KPIs for invoices/GRs/SESs and provide report to Finance department on regular basis. Ensure timely submission of invoices and resolve any debate.

Position Details

Candidate must reside in: Dammam / Saudi Arabia

Minimum Qualifications

  • University Degree.
  • Knowledge of local/ language and English.
  • Service Minded and methodical approach.
  • Knowledge of statutory regulations as regards Excise/Sales Tax/entry tax laws.
  • People Management skills
  • 7-10 years of experience in Logistics in a medium sized industry preferably the chemical industry.

Internal Interfaces

  • Salespersons/Managers.
  • Production Planners/Managers
  • Finance Manager/Assistant.
  • Purchasing Manager/Buyers
  • Quality Manager/Assistant
  • Supply Chain Manager

External Interfaces

  • Customers.
  • Transporters
  • Statutory Authorities.