Application Support Specialist

Application deadline date has been passed for this Job.
Full Time
Job Description

Join the dynamic team at Danfoss Climate Solutions, a renowned global leader in energy efficiency products and technologies within the HVAC-R sector.

We’re on the lookout for an Application Support Specialist to contribute to our success story in the UAE. This role offers the chance to develop customer relationships in the MENA region while being at the forefront of innovation in the field.

If you’re ready for a rewarding career where your skills make a real impact, apply now and be a part of our journey towards a greener, more efficient future!

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

  • Supporting potential customers and dealers to transfer knowledge and technical experience,
  • Conducting technical presentations and training sessions for our partners and customers,
  • Providing training sessions for partners on troubleshooting our products,
  • Addressing customer complaints promptly and offer after-sales support as needed,
  • Leading technical discussions with the factory concerning new product launches and product upgrades,
  • Providing thorough explanations of hydronic analysis reports to the customers, ensuring clarity and understanding of the findings,
  • Presenting proposed solutions and their benefits to clients,
  • Promoting digitalization of applications using Danfoss products,
  • Working on technical analysis for our products to highlight our value proposition in sales,
  • Being a presenter in big public seminars and in house events,
  • Products Trouble shooting at site,
  • Leading and creating opportunities in retrofit business.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

  • Bachelor’s degree in engineering, (preferably Mechanical Engineer),
  • At least 5 years of experience in a related position,
  • Technical background in HVAC system in GCC is a must,
  • Knowledge in chilled water Balancing and Control solutions, District Cooling and building management system (BMS),
  • Good communication skills with problem-solving mindset,
  • Basic marketing knowledge is a plus,
  • Ability to travel,
  • Fluent in English is a must.

Employee Benefits

We are excited to offer you the following benefits with your employment:

  • Bonus system
  • Personal insurance
  • Communication package
  • Opportunity to join Employee Resource Groups
  • State of the art virtual work environment
  • Employee Referral Program